Main page » Catalogue » Terms and Conditions
| Terms and Conditions |
|
1. General
Our deliveries, services and offers are exclusively based on the following conditions.
2. Quotation and conclusion of contract
You have the option to conclude the contract in German or English. The switchover button for the respective language is provided on every shop page. Our quotations are without engagement. Contracts and additional agreements will not become effective until you have received our acknowledgement of order by letter, fax or e-mail.
The acknowledgement of order in the denro-Onlineshop:
Technical acknowledgement of order (1st mail after sending your order):
This acknowledgement of order is produced automatically and does not mean the order has been accepted by denro AG. It only shows that we have received the order by electronic mail. We will study your order immediately. Acknowledgement of order (2nd mail after sending your order): The sales contract is only valid after having received our confirmation of order and delivery date (obligatory information). Basically, you will receive this on the same day, however, not later than on the following workday and it is always written by one of our employees personally. Your specific order data is encrypted and can be viewed in your customer account. Should you have any questions please contact: sales@denro.com
All information such as illustrations, drawings, descriptions, measurements, weights, efficiency and operating data as well as data referring to the application of the goods represent product descriptions. We strongly point out that especially colours in the photos may appear different from those in reality. The order of the customer is binding for a period of two weeks. Within two weeks we are entitled to accept the order by sending an acknowlegement of order (2nd mail - obligatory information) written and issued by one of our employees or by delivering the goods thus putting the contract into effect.
3. Prices
Prices are in EUR including or excluding the legal value added tax of currently 19%. Depending on the type of registration (type of customer private – company (sales tax identification code), tax territory) prices a re given with or without value added tax. The prices are quoted ex stock Plauen plus shipping costs. Shipping costs are calculated depending on the weight of the items in the cart as well as the delivery address and the shipping method currently selected. Special deliveries caused by special items (bulkiness, weight, delivery from special warehouse or directly from manufacturer) can be shipped by alternative parcel services (such as GLS) without any extra charges and without prior notice. Every product has its own weight which is stored in the database (you cannot view it). All terms of delivery of our shipping partners concerning the products currently in your cart as well as their weights are provided in the Shop database (for all countries). To calculate and view the shipping costs the items have to be placed in the Shop cart using the cart/discount symbol in the respective product detail view. Then, shipping method and shipping costs can be checked.
It is particularly for deliveries abroad (third countries) that big differences in the conditions of the available shipping methods occur. That is why the customer can always check and select the most favourable and suitable shipping method in the cart before sending the order. Deliveries to non-EU countries are always delivered duty-unpaid, the shipping costs do not include any customs duties. Special deliveries caused by special items (bulkiness, weight, delivery from special warehouse or directly from manufacturer) can be shipped by alternative parcel services (such as UPS) without any extra charges and without prior notice. Our shipping costs do NOT include any CUSTOMS DUTIES or any OTHER CHARGES in the import country of third countries. In general, these have to be paid additionally by the customers themselves The costs for the respective country may be very different here. That means every customer has to check IN ADVANCE how high these fees for the respective product tariff group in the country of destination are. The customs duties and import regulations in the countries outside customs frontiers are very different. It is only the recipient country or the customs authorities that can give detailed information. Other sources of information are: www.zoll.de or the Federal Office for Foreign Trade.
Shipping costs are calculated automatically before submitting the order and displayed clearly on the shipping method selection page (cart).
VAT-free deliveries e. g. to Switzerland or to companies within the EU (not Germany) are shown in the list of goods and sums without VAT. Then, delivery and respective invoicing are effected without value added tax and duty unpaid (e.g.Switzerland). Possible duties, taxes (import sales tax) and customs clearance charges on the part of DHL to non-EU countries are not included in the shipping costs and, generally, have to be paid on receipt of the goods.
For companies within the EC
(deliveries within EC) After a successful check of the sales tax identification number, the system will ask you to enter your company name. However, there will always be a second verification before the acknowledgement of order and confirmation of delivery date is sent. If required we will ask additional questions as to the recipient of the goods or their representatives. To fulfil our obligation to supervise and exercise due care we do have to record the given data. If additional questions about the sales tax identification number are not answered the invoice will automatically be made out including value added tax.
Note concerning payments by Cash in advance:
Arising transaction fees are not settled by derno AG and thus must not be deducted from the invoice amount! Transaction fees for remittances from abroad must be paid by the customer! Account data GLP tronics GmbH: Our general account data as well as BIC and IBAN code will be given in the acknowledgement of order (2nd mail after sending the order) if you have chosen the respective payment method (Cash in advance). 4. Terms of payment
Unless otherwise agreed upon or selected (customer can select the mode of payment) the amount has to be paid cash on delivery.
You can shop at www.derno-shop.com using the following payment methods:
· Cash in advance
· PayPal
Generally, the order value will be debited to your PayPal within approximately 1–3 days after order confirmation.
5. Conditional sale
Every delivery represents a conditional sale and only after customers have paid the invoice completely the ownership of the goods passes to them. Until this day the goods must not be pledged, given away as security or burdened with other claims. If the customer acts contrary to the terms of the contract – especially default of payment - we are entitled to make use of our proprietary rights to claim immediate handover of the goods or to get them back by ourselves or by authorized officials.
6. Terms of delivery and service
Delivery and service dates and periods we mention are to be understood as information.
Products with a delivery time of 3 to 4 days are central warehouse items and available immediately. A central warehouse item can be recognized by a special symbol in the product preview. Items with a delivery time of more than 4 working days (Mo – Fri, except holidays) in the product detail view are items that must be ordered, produced on demand or delivered directly from the manufacturer’s warehouse and can be delivered within 3 – 10 working days (according to the information given in the product detail view). It is possible that certain product groups are only produced by the manufacturers upon request. The given delivery time is just an approximate value that is specified more precisely in the Acknowledgement of order and Confirmation of the delivery date.
Since our General Terms of Sale fix that we dispatch only complete orders, individual products might cause a delivery delay. We will inform you about this in our Acknowledgement of order and the Confirmation of the delivery date. Then, you can make use of different options, e.g. cancel the product with the longer delivery time, ask for a subsequent delivery or cancel the whole order (total order cancellation) and order again when the products are available.
The delivery and service period extends accordingly if there are events beyond our influence. We cannot guarantee a reservation of central warehouse products if we do not receive payment according to our order acknowledgement and delivery date conformation for orders paid by cash in advance.
7.1 Right of return / Right of objection
For consumers:
Only consumers have the following legal right of return or cancellation of orders within two weeks. You can return the goods you received without giving any reason by sending the goods back within two weeks. The term starts after receipt of this written instruction (e.g. by letter, fax or e-mail), however not before receipt of the goods by the recipient (in case of a repeat delivery of goods of the same type not before receipt of the first partial delivery) and not before we have fulfilled our information obligation acc. to § 312c clause 2 BGB in connection with § 1 clause 1, 2 and 4 BGB-InfoV as well as our obligations acc. to § 312e clause 1 sentence 1 BGB in connection with § 3 BGB-InfoV. Only in case of goods that are not suitable to be sent as packets (bulky goods) you are allowed to declare your intention to return the goods in writing. To comply with the return period it is sufficient to post the goods or the request of return in time. In any case return is executed at our costs and risks. Return goods or send return notice to:
GLP tronics GmbH Sales dept.
Bötzingerstr.31
79111 Freiburg
Germany The following products are excluded from the right of return: Products listed specifically in § 312d (4) of the BGB: · goods manufactured acc. to customer specifications
· goods tailor-made to customer needs
· goods by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly
· goods whose best before date has been exceeded
· audio and video recordings or software whose seal has been removed by the consumer
· newspapers and magazines
7.2 Consequences of returning goods
In case of a legal return the services/goods received by both parties have to be refunded/given back or a possible use of the product has to be paid for. If the product has deteriorated, replacement/refund may be demanded. This does not apply to a deterioration resulting from testing the product as you would do in a normal shop. You can avoid the obligation of paying for the use of a product by not putting it into operation and avoiding anything that could deteriorate its quality. Obligations as to a refund of payments must be fulfilled within 30 days. For you, the terms starts with posting the goods or the request of return, for us, it starts with the receipt of the goods.
7.3 Advice as to a return
Please avoid damage and contamination. If possible, return the goods in their original packaging including all accessories and all packaging material. If necessary, use an additional protective secondary packaging. If you do not dispose of the original packaging, make sure that the goods are protected sufficiently against damage in transit by using suitable packaging. Please take into consideration that the conditions mentioned under paragraph 7.3 are not a precondition for the effective exercise of the right of return.
8. Receipt of goods
If possible, complaints resulting from incomplete, damaged or false deliveries have to be marked on the delivery note or waybill when receiving the goods and EIBMARKT GmbH has to be notified in writing. Please contact us immediately to permit a smooth handling. Deliveries by a forwarding company are only executed within Germany and to curbside delivery address.
Complaints: In case of complaints, return the goods to: GLP tronics GmbH Sales dept.
Bötzingerstr.31
79111 Freiburg
Germany Note: Before returning goods because of complaints, please inform us about your intention over your personal customer account (LOGIN) >> "View my orders & order history" or using Our service e-mails:
(you can find the contact data also in the contact form of the shop). Please add a short description to your return shipment. This will help us to deal with the problem quickly. Thank you very much!
9. Installation and putting into operation
Installation and putting into operation can be carried out by us after having signed a written agreement. If not done by us, customers themselves are responsible for a professional assembly or installation and putting into service of the products we delivered.
10. Data protection
We use your data only to handle your order. We save and handle all customer data according to the regulations of the German Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG). You are always entitled to demand free information about as well as correction, blocking and deletion of your data. Please contact sales@denro.com or send us your request by mail or fax to:
GLP tronics GmbH Sales dept.
Bötzingerstr.31
79111 Freiburg
Fax +49 8841 6784186Germany These call numbers are valid only for Germany! Fees: Euro 0.14 per minute from a German landline, maximum Euro 0.42 per minute from German mobile network! We will not give your personal data including your address and e-mail address to third parties without your prior and revocable approval. An exception are our service partners who need the data to handle your order (e.g. the shipping company responsible for the delivery or the bank responsible for handling the payment). In so far as we provide advance payment or services for you (release for invoicing) we might request a credit check based on mathematic-statistic procedures from the SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden to protect our legal interests. Your vital data will be protected according to the legal regulations. In these cases data transfer is limited to a minimum. We apply technical and organisational security measures to protect your data from deliberate or accidental manipulation, loss, destruction or access by unauthorized people. Customer data is SSL encrypted and transmitted to us. This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
What is a cookie?
The data stored in a cookie spare you from completing the forms again and again in case of further orders. A cookie is a small text file which is stored on your computer. In this file information can only be saved in form of text. Cookies cannot write unchecked amounts of data on the user computer but only a limited number of lines. Thus, it is neither possible to “spy out” the user’s hard disk nor to place executable codes such as programs or viruses.
11. Complaints, warranty, liability
For consumers:
In consumer trade the legal regulations are valid. Guarantee is granted in accordance with the legal regulations. For all faults occurring during the guarantee period of two years after delivery you have the legal right to subsequent fulfilment (either repair or replacement) and, if certain legal preconditions are fulfilled, the right to a reduction or withdrawal as well as an additional payment of damages. You have to grant us one attempt to make up for the fault (within an appropriate period). If the type of subsequent fulfilment you choose can only be realized with unreasonably high costs for us, you will only be entitled to the other type of fulfilment. For information about any additional manufacturer guarantee please refer to the product information. For merchants: For complaints made by merchants the legal regulations stipulated in the Commercial Code are valid. The customer is obliged to permit us check the defective goods. If we delivered a faulty product, the customer has the right to demand repair or replacement. Only after repair or the first replacement delivery have failed, the customer is entitled to withdraw from the contract (withdrawal) or to demand a price reduction (reduction). However, in case of subsequent fulfillment the customer is obliged to give the faulty component back and to pay for its use until its return. Legitimate returns are at our risk. We will also bear the costs for the delivery of the new component. General: We cannot accept warranty claims for damages caused by inappropriate or false application, wrong or faulty installation, implementation, operation, maintenance or normal wear, by careless or wrong handling, the use of unsuitable tools, chemical or electrochemical or electrical influences, non-respect of the assembly, operating and maintenance instructions as well as by unauthorized modifications and repair. 12. Access to text of contract
The contract text is stored. You can store the general terms of contract and study them on this page at any time. Your specific contract data is encrypted and can be viewed in your customer account. The data is confidential according to our data protection regulations.
13. Sales tax identification number VAT-ID (EU)
Furthermore, as an option, companies within the EU can enter their sales tax identification number to make the system check the sales tax ID automatically online. Is the code correct, prices are given as net prices without sales tax and provided as basis for further order handling. After a successful sales code identification, the system will ask you to enter your company name. However, there will always be a second verification before the acknowledgement of order and confirmation of delivery date are sent.
If required we will ask additional questions as to the recipient of the goods or their representatives. To fulfil our obligation to supervise and exercise due care we do have to record the given data. Indicating the sales tax identification number the authorized customer declares expressively the use in accordance with § 6a (1) No. 3 of the German UStG (Sales Tax Law, A. 42 k (2) in connection with paragraph 42 c (3) UStR-2008 (intra-Community taxation on purchases). If additional questions about the sales tax identification number are not answered the invoice will be made out including value added tax.
14. Place of fulfillment, place of jurisdiction
Place of fulfillment and exclusive jurisdiction for payments and all conflicts arising between the parties whether they are merchants or public corporations is Plauen. The relations between the contractual partners are regulated exclusively according to German Law.
15. General
Should individual clauses of the conditions be either, in its entity or in part, be invalid, these shall not impact the validity of this contract. Denro AG reserves the right to pass on some of these obligations to sub contractors. The customer is only allowed to pass on claims resulting of this agreement to third parties, following the written permission of denro AG.
|
 |
